Your query from Sheraton Grand Taipei Hotel to Kaohsiung Airport (KHH)

Route & Vehicle

Sheraton Grand Taipei HotelNo. 12, Section 1, Zhongxiao East Road, Zhongzheng District, 100 Taipei, TaiwanNo. 12, Section 1, Zhongxiao East Road, Zhongzheng District, 100 Taipei, Taiwan

Kaohsiung Airport (KHH)No. 2, Zhongshan 4th Rd., Xiaogang Dist., Kaohsiung City 812, Taiwan

~ 3 hr 48 min (355 km)

Choose your service

For solo
Carpool
Guaranteed departure
Guaranteed departure, door-to-door for one at great value.
Private ride
Point-to-point
Direct A-to-B transfer
Direct A-to-B transfer with round-trip discount available.
For group
Hourly ride
Charter from 2-12 hours
Hourly charter from 2 to 12 hours, with full flexibility.

FAQ

Flight delayed / cancelled / earlier than planned — what should I do?

If your flight is cancelled: Please contact customer support as soon as possible. If you do not take the ride, it will be treated as a no-show and is non-refundable. Private Car Flight delayed: We will adjust based on the actual landing time. Free waiting is 90 minutes after landing, up to 120 minutes. Flight earlier: If the driver can accommodate, you may board earlier; otherwise, board at the original time. Not boarding counts as a no-show. Carpool ・Flight delay: For carpool service, the driver can wait up to 10 minutes for free. After that, the ride will be automatically canceled with a full refund. If you still need a car, you can upgrade to a private ride by paying the same fare as your original booking. Please contact customer service within 3 hours before your flight lands, during operating hours (07:00–22:00), and we’ll arrange it promptly to ensure a smooth connection. Flight earlier: You still need to board at the original scheduled time; early departure is not available due to other passengers. Heads-up: Airport pickups involve uncertainties such as immigration and baggage claim. For a smoother experience, consider booking a private car.

How to estimate my pickup time? What is the free waiting time?

Pickup time suggestion: We recommend adding 1–1.5 hours to your flight’s scheduled arrival time to allow time for baggage claim and customs. Private Car Waiting Time: ・ Flight tracking (with flight number provided): 90 minutes of free waiting time, extendable up to 120 minutes with an additional fee. ・ Set your own pickup time (without flight number): 30 minutes of free waiting time. Overtime Policy: 。Beyond free waiting time: NT$300 per 30 minutes (cash to driver). 。Beyond maximum waiting time and unreachable: Treated as no-show, no refund. 。Late-night dispatch: If a delay pushes pickup into 22:00–06:59, an extra NT$200 night service fee applies. Carpool Waiting Time: 。Due to other passengers, free waiting 10 minutes. Overtime Policy: ・ After the free waiting time: The carpool service will be automatically canceled with a full refund. If you still need a ride, you can upgrade to a private car by paying the same fare as your original booking. Please contact customer service within 3 hours before your flight lands, during dispatch hours (07:00–22:00), and we’ll arrange it promptly to ensure a smooth connection.

What are the payment mode?

Can I change the order after booking is done?

Please find the confirmation email in your inbox and reply directly with the adjustment details. Please note that all order modifications must be submitted via the order confirmation email within the specified time below. Otherwise, no further modifications will be possible as the driver's itinerary has been arranged. Thank you for your cooperation. . One-way transfer, timed charter: before 6:00 the morning before departure . Carpool: before 12:00 noon two days before boarding

How to cancel a tripool reservation? Is there any cancelation fee?

There is no fee to cancel your trip and we offer a full refund. However, you must complete the order cancellation application within the following specified time (https://lihi1.com/8Q4fV). If the specified time is exceeded, no refund will be provided. If it is caused by natural disasters, a full refund will be provided. Point-to-Point and Hourly Ride: Cancellations made before 6:00 AM on the day before the ride will be fully refunded. Carpool: If you cancel your trip before 12:00 PM two days prior to your ride, we will provide a full refund. If you cancel between 12:00 PM two days prior and 6:00 AM the day before your ride, we will provide a 50% refund. Once your cancellation request is submitted, we will proceed with the refund within a working day. The process will go through the third-party payment system which tripool uses and your credit card/bank system. Generally, it takes two weeks to return your fund to your account. During the Covid-19 pandemic, the process takes longer caused by the banks and it may be up to three weeks. Or you can request an equivalent value coupon and you can use it immediately.